My computer doesn't recognize my Bluetooth enabled device.

There are several things to try:

• Remove and then reinstall the device:
  1. Click the Start button , click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
  2. Select the device that's not working, and then click Remove.
  3. Click Add, press the reset button on the device (or make it discoverable following the manufacturer's instructions), select the My device is set up and ready to be found check box, and then click Next.
  4. If the device is not found, repeat the previous step. When the device is found, select it, and then click Next.
  5. Follow the rest of the instructions in the wizard.
• Make sure the device is turned on and that the batteries don't need to be replaced.
• Make sure the Bluetooth adapter for your computer is attached and turned on, and that the device is turned on and discoverable. If you're not sure how to turn on discoverability, read the instructions that came with the device or check the manufacturer's website.
• Make sure that you installed the device using the correct program. If not, reinstall the device.
  • For a printer, follow these steps:
    • Open the Add Printer wizard by clicking the Start button , clickingControl Panel, clicking Hardware and Sound, clicking Printers, and then clicking Add a printer.
  • For a mobile phone, if you have Bluetooth wireless technology installed on your computer, use the Add Bluetooth Device Wizard. To do so, follow these steps:
    1. Click the Start button , click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
    2. Click Add.
  • For a keyboard or mouse, if you have Bluetooth wireless technology installed on your computer, use the Add Bluetooth Device Wizard. To do so, follow these steps:
    1. Connect a wired keyboard or mouse to your computer.
    2. Click the Start button , click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.
    3. Click Add.
• The device might be out of range of your computer, or too close. Try moving it closer or a little farther from your computer.